Returns & Shipping

AUSTRALIAN DELIVERY

All Australian shipments will be dispatched within 48 hours of placing your order.

Shipments within Australia will be $5 of charge. FREE if you purchase two pairs or more. You may elect to have tracking with the shipment at AU$10 per order.

Most destinations in Australia will receive items within 3 working days, however, remote destinations can take up to 5-10 working days (including Western Australia). For next day deliveries please contact us via nelson@bondilaces.com to arrange. We do not offer tracking numbers for shipments. 

 

AUSTRALIAN ONLINE ORDERS - METHOD OF RETURN OR EXCHANGE

If you change your mind on any product(s) within 30 days of receiving the goods purchased via Bondi Laces online (www.bondilaces.com) it can be returned to us by emailing nelson@bondilaces.com.

Products must be in the original condition and must be sent back within 30 days from receiving the goods, your proof of purchase/order information must also be included in the return. Failure to meet with these conditions could result in an exchange or refund being denied.

If your returned product exceeds the 30 days we will apply a store credit for any future orders.

For purchases other than via www.bondilaces.com, please return the items unopened and in original condition with your purchase receipt to the purchasing store to obtain a refund or exchange within 30 days from receipt.

If you believe the product you received from Bondi Laces online is with fault please see Returns & Cancellations below.

 

INTERNATIONAL DELIVERY

All International orders will be dispatched within 48 hours of placing your order.

Shipments made internationally will be charged at AU$8 per order. You may elect to have tracking with the shipment at AU$12 per order.

Most destinations worldwide will be delivered within 7 - 10 working days, however remote destinations can take up to 15 - 20 working days dependent on customs regulations within each country. 

Unfortunately Bondi Laces cannot guarantee these exact shipping windows. Each shipment is different and will vary from country to country. 

In some countries products may be undeliverable. If in the event this happens Bondi Laces will refund the value of the products to the customer.

Please note you will be asked to check your agreement to our Terms & Conditions when placing your overseas order, please understand that following Bondi Laces Refund & Exchange Policy you are agreeing to cover the cost of freight for exchanged products or returns.

 

INTERNATIONAL ONLINE ORDERS - METHOD OF REFUND OR EXCHANGE

If you change your mind on any product(s) within 7 days of receiving the goods purchased via Bondi Laces online (www.bondilaces.com) it can be returned to us by emailing nelson@bondilaces.com.

Products must be in the original condition and must be sent back within 7 days from receiving the goods, your proof of purchase/order information must also be included in the return. Failure to meet with these conditions could result in an exchange or refund being denied. Please note for all international deliveries we can only refund the value of the order less any shipping fees.

If your returned product exceeds the 7 days we will apply a store credit for the value of the order less any shipping fees.

For purchases other than via www.bondilaces.com, please return the items unopened and in original condition with your purchase receipt to the purchasing store to obtain a refund or exchange within 7 days from receipt.

If you believe the product you received from Bondi Laces online is with fault please see Returns & Cancellations below.

 

CUSTOMS DECLARATION & INTERNATIONAL DUTIES/TAXES

A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value (AUD). We are unable to mark any order as a 'gift' as we are a retail company, please do not request this.

Any International Taxes & Duties are payable by yourself (the Customer). Bondi Laces will utilise the best methods to minimise costs of taxes/duties where possible to make your experience in purchasing our product online, as happy and easy as possible. Unfortunately Bondi Laces is unable to provide information relating to the cost of unexpected taxes or duties as these charges are beyond our control.

 

TRACK YOUR ORDER ONLINE

For Australia shipments you will be sent a tracking code for either Australia Post or DHL.

For International shipments, a consignment note number will be dispatched via email for your reference.

You can track the progress of the shipment at any time, via shipping company’s website - tracking facilities.

 

PRIVACY & SECURITY

At Bondi Laces, we want your online shopping experience to be comfortable, easy and safe.

We have gone to great measures & installed security programs, to ensure all information used on our website is kept between Bondi Laces and yourself.

All of your personal data (name, address, and credit card number) will be kept secure, so it cannot be read by anyone over the internet. We are bound by the Commonwealth Privacy Act 1988, which set out a number of principles concerning the protection of your personal information. Bondi Laces will not sell, rent or disseminate your personal information to other parties.

 

LIABILITY OF Bondi Laces

Please check all your order details carefully before processing your order. Bondi Laces will not take responsibility for any product lost or stolen that is addressed incorrectly, due to misinformation given on your order form.

 

RETURNS AND CANCELLATIONS

When shopping at Bondi Laces online, all products sold are of the exact same standard and quality of those sold in stores. If for any reason, you believe the product is faulty/defective in any way (colour, texture), you may request an exchange of opened product, please contact our Customer Care Team via nelson@bondilaces.com.

If it is found the product is NOT faulty, the customer will be charged the shipping fees.

If it is found that the product IS faulty, the product will be replaced (the same size and value of the original product ordered) and shipping will be paid for by Bondi Laces..

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