Returns & Shipping

AUSTRALIAN DELIVERY

All Australian shipments will be dispatched within 48 hours of placing your order.

Shipments within Australia will be $5 of charge. FREE if you purchase two pairs or more. You may elect to have tracking with the shipment at AU$10 per order.

Most destinations in Australia will receive items within 3 working days, however, remote destinations can take up to 5-10 working days (including Western Australia). For next day deliveries please contact us via nelson@bondilaces.com to arrange. We do not offer tracking numbers for shipments. 

 

INTERNATIONAL DELIVERY (Unavailable)

We've currently paused shipping for international orders due to issues with our shipping partner.

Bondi laces is accepting retail/bulk international orders. Please email nelson@bondilaces.com for more information.

In some countries products may be undeliverable. If in the event this happens Bondi Laces will refund the value of the products to the customer.

 

 

CUSTOMS DECLARATION & INTERNATIONAL DUTIES/TAXES

A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value (AUD). We are unable to mark any order as a 'gift' as we are a retail company, please do not request this.

Any International Taxes & Duties are payable by yourself (the Customer). Bondi Laces will utilise the best methods to minimise costs of taxes/duties where possible to make your experience in purchasing our product online, as happy and easy as possible. Unfortunately Bondi Laces is unable to provide information relating to the cost of unexpected taxes or duties as these charges are beyond our control.

 

PRIVACY & SECURITY

At Bondi Laces, we want your online shopping experience to be comfortable, easy and safe.

We have gone to great measures & installed security programs, to ensure all information used on our website is kept between Bondi Laces and yourself.

All of your personal data (name, address, and credit card number) will be kept secure, so it cannot be read by anyone over the internet. We are bound by the Commonwealth Privacy Act 1988, which set out a number of principles concerning the protection of your personal information. Bondi Laces will not sell, rent or disseminate your personal information to other parties.

 

LIABILITY OF Bondi Laces

Please check all your order details carefully before processing your order. Bondi Laces will not take responsibility for any product lost or stolen that is addressed incorrectly, due to misinformation given on your order form.

 

RETURNS AND CANCELLATIONS

When shopping at Bondi Laces online, all products sold are of the exact same standard and quality of those sold in stores. If for any reason, you believe the product is faulty/defective in any way (colour, texture), you may request an exchange of opened product, please contact our Customer Care Team via nelson@bondilaces.com.

If it is found the product is NOT faulty, the customer will be charged the shipping fees.

If it is found that the product IS faulty, the product will be replaced (the same size and value of the original product ordered) and shipping will be paid for by Bondi Laces..

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