We know accidents happen from time to time. That is why all of our shoelaces purchased through our website or one of our authorized retailers are protected by our 10 Year Guarantee.
In the unlikely case that your laces snap or break, we happily extend to you our 10 year guarantee. For any laces damaged by the customer we can offer you a complete replacement of the laces.1. Post your damaged laces (with a receipt of purchase) to
5 Janacek Place
Bonnyrigg Heights 2177
2. Send an email to firstname.lastname@example.org with the following details with Subject: "10 Year Warranty":
Shoe Lace model name:
Shoe Lace colour and tip colour:
Proof of purchase receipt provided: Yes / No
Affixed Postal Tracking number:
Please include image and description of how the laces broke/snapped (Note: we do not require you to post the laces back to us)
3. If the same item is not available we will provide you with store credit or offer you the ability swap for another pair of laces of equal value or to pay the difference on an item of higher value.
4. A confirmation email will be sent to you once your order has been dispatched. Please allow us up to 7 days to process your warranty claim.
⇒ Bondi Laces reserves the right to refuse any 10 Year Warranty returns.
⇒ Due to our laces being limited edition, your pair may no longer be available. If that is the case you will be given the option of exchanging a pair of equal value or paying the difference in retail price for a different pair.
⇒ Free shipping Australia wide, for international inquiries please contact us for a delivery quote, as a shipping fee will be charged.